Our Services

Our Services

Highland Family Medicine is a patient's entry point to the health care system and the continuing focal point for all needed health care services. It includes care that is: individual and family-based, comprehensive and equitable, team-based and collaborative, accessible, and high value.

Our staff provides a full range of services available under the specialty of Family Medicine to patients of all ages, including:

  • Preventive visits (previously called physical exams or well-child checks)
  • Immunizations
  • Care for minor and major illnesses
  • Coordination of the use of the entire health care system.
  • Pregnancy care, delivery and comprehensive prenatal care including Centering Pregnancy
  • Family planning, birth control, and reproductive health care services
  • Sports medicine
  • Family and individual mental health counseling
  • Well and sick care for children

Our Approach

We believe in providing comprehensive care that spans from birth to death, embracing a whole-person, patient-centered approach. Our dedicated team focuses on the unique needs of each individual within the context of their family and community. We strive to create a supportive environment that promotes health and well-being for all stages of life, ensuring that our patients receive personalized, compassionate care every step of the way

Through everything, we are:

  • Personal - We really get to know our patients by building long-term relationships.
  • Respectful - You are the center of your health care team, and your values and preferences are honored.
  • Accessible - We have hours that work for you and a walk-in clinic when needed, all in a convenient urban location.
  • Inclusive - We provide care for all, regardless of any identity and commit to treating everyone with compassion and respect.

Our Trainees

Highland Family Medicine is the clinical practice of the Department of Family Medicine of the University of Rochester School of Medicine and proudly serves as a training site for physician residents, fellows, nurse practitioner residents, medical students, and behavioral health fellows. As a recognized leader in our field, we benefit from attracting an accomplished group of trainees from all over the country.

Residents are clinicians who have finished their degree (MD, DO or NP) at an accredited institution and have chosen to continue their training in the specialty of Family Medicine. They are closely supervised by board-certified physicians and nurse practitioners who hold faculty positions at the University of Rochester.

Fellows are clinicians who have completed residency and are pursuing advanced training in a specialized area of Family Medicine such as Sports Medicine or Maternity Care. Behavioral Health Fellows have graduated from their institution and instead of immediately going on to practice, have chosen to learn about the integration of behavioral and physical healthcare.

Being cared for by trainees offers several advantages. Your care will be reviewed and discussed with a supervising family medicine educator. This means you benefit from the combined expertise of both a resident or fellow and a faculty who collaboratively develop your care plan. Additionally, by receiving care here, you contribute to the education and training of future clinicians, playing a vital role in advancing the field of medicine.

Preventative Care

Highland Family Medicine offers “well visits” for every age. These are visits focused on keeping folks healthy: delivering recommended interventions that include screenings and vaccinations. No longer necessarily a head-to-toe physical exam, we emphasize the things that have been shown to reduce your risk of serious or chronic disease.

From birth on, there is a recommended schedule of visits that are frequent at first and space out with age. For adults, annual or bi-annual visits are typically covered by insurance. Medicare has its own special recommended preventive visit called a Medicare Wellness Exam.

When you are here for a “well visit” and wish to discuss a specific health concern, the clinician may ask you to schedule a separate appointment to have the time to fully address your concern. If able, the clinician will try to address the concern in the same visit, but please be aware that it may result in an additional charge.

We offer special sessions for:

If you are pregnant now or planning your pregnancy, our team can help you at every step of the way. Highland Family Medicine provides comprehensive prenatal care services, caring for you throughout your pregnancy, during your delivery at Highland Hospital, and after you are back home. You will be cared for by a small group of trained family medicine clinicians who will also attend your labor and delivery at Highland Hospital. Our team includes surgically trained family physicians who can offer cesarean delivery if needed. When your baby comes home, Highland Family Medicine can continue to care for them in the context of your family.

Highland Family Medicine is proud to offer Centering Pregnancy® as an option for your prenatal care. Coordinating groups of 6-8 patients and their support people who meet regularly to learn and receive their pregnancy care together. Providing care in this way has been shown to reduce preterm deliveries, low birth weight babies, and improve patient satisfaction with their birth experience. Members of the group form lasting friendships and serve as resources for each other. 

Having Your Baby with Highland

Your Highland Family Medicine team is supported by the resources, facilities, and medical team at Highland Hospital. This close relationship allows for easy coordination of the delivery, and your family doctor will be involved during your hospital stay.

 

Highland Family Medicine and Highland Hospital’s Family Maternity Center offer the best of all worlds:

  • Private birthing suites in a comfortable, soothing environment
  • Childbirth and parenting classes
  • Centering Pregnancy® program
  • Lactation consultants and breast feeding education and equipment
  • An outstanding level of care, including the Special Care Nursery and Perinatal Center
  • Highly experienced, compassionate nurses

Highland Family Medicine patients have exclusive access to our Walk-In Clinic, letting you see a provider with no appointment needed, on a first-come, firsts served basis. Stop in if you have an earache, sore throat, congestion, or similar symptom. The clinic fills quickly; if you don’t have time that day to wait, we will schedule the next available appointment for you.

Our onsite behavioral health services are provided through Strong Memorial Hospital and the Department of Psychiatry. We welcome patients from Highland Family Medicine for behavioral health consultation and brief treatment on location. We provide individuals, couples, family, and group counseling to patients and family members. We accept most major insurance plans, including Medicaid, Medicare, and commercially managed plans.

Some common mental health problems include:

  • Anxiety
  • Depression
  • Marital stress
  • Grief
  • Parenting difficulties
  • Stress related to health problems
  • Trauma

Family Medicine Mental Health Providers
Phone: (585) 279-4850
Fax: (585) 442-8319

Strong Behavioral Health Providers
Phone: (585) 279-4858
Fax: (585) 442-8319

 

At Highland Family Medicine, our clinicians are trained to address routine and specialized reproductive health needs over our patient's lifespan.  Whether you are building your family, working to improve your health or have a specific concern, HFM can help address your needs.

Services include:

  • Routine well-care: Pap smears, breast exams, mammogram resources, bone density exams (DEXA)
  • Contraception counselling
  • IUD insertion and removal
  • Nexplanon insertion and removal
  • STI/STD testing and treatment
  • Family planning and pre-conception counselling
  • Prenatal and post-partum care
  • PCOS management
  • Management of perimenopause and menopause symptoms

If your concern requires specialist evaluation, we are able to refer and collaborate with specialists in our Rochester community.

Highland Family Medicine is the host for the University of Rochester Primary Care Sports Medicine Fellowship program. Our sports medicine physicians provide care for acute injuries, such as fractures, dislocations, sprains, and strains as well as chronic problems like arthritis and tendonitis. They also work with athletes to address medical conditions such as concussions as well as the range of physical ailments. Because the sports medicine fellows are supervised by subspecialty trained physicians with expertise in sports medicine and the care of musculoskeletal problems, our patients get the benefit of that know-how without an additional trip to the subspecialist’s office.

Family doctors do joint injections, skin biopsies, long acting birth control, toenail removals, cyst removals, and much more! Our HFM Procedure clinic occurs weekly on Monday evenings. If you have a concern that you think may require a procedure, we recommend that you see your primary clinician at Highland Family Medicine. They can refer you to the procedure clinic or provide other appropriate care.

We Highland provide outpatient treatment for patients with stable opioid use disorder, including treatment with Buprenorphine (Suboxone or similar medications). This program is for patients who have completed a Substance Use Disorder treatment program, and who are currently being prescribed Buprenorphine (Suboxone or similar medications), related to Opioid Use Disorder, not chronic pain.  We also offer Sublocade, which is the injectable monthly form of buprenorphine through partnership with Highland South Wedge Pharmacy.

If you wish to receive MOUD at Highland Family Medicine:

1.     Download the HFM Suboxone Packet

2.     Complete and return to Highland Family Medicine (central check-in). 

3.     Have your counselor or current MOUD provider complete the intake questionnaire (last part of Suboxone Intake Packet) and fax to (585) 279-4754.

For more information, contact the MOUD Intake Coordinator at (585) 324-4527, or via email.

For patients interested in participating in the CASA Trinity/HFM Telemed Suboxone Program, complete the CASA Trinity HFM Telemed Packet. Your current MOUD provider/counselor must complete the Intake Questionnaire (last page of the intake packet). Once both parts are completed, fax it to (585) 279-4754.