Ever Better - Healthcare Quality - Hospital Quality, Safety, and Service

URMC / Quality & Safety / Ever Better / January 2015

Patient Discharge Lounge Sparks Connections, Frees Up Beds

“Patients end up not wanting to leave.” That’s what Laurel Pye, nurse manager on Strong Memorial Hospital’s Surgical Trauma floor, has noticed about the Patient Discharge Lounge.

Striving to be Ever Better

We refuse to settle.

As a medical center, no work is more important to us than earning the trust of our patients, their families, and the providers who refer them to us. Here, we chronicle our relentless pursuit of improvement: safer medicine, higher-quality care, and the best possible experience.

Ever Better is always on the lookout for story possibilities. Please send us your improvement, safety, and quality-related suggestion, and we'll be happy to consider them.