July 2011

New 'Global' Behaviors for Living Out Patient- and Family-Centered Care

Anyone who’s had a loved one in the hospital knows that seemingly small behaviors — like caregivers introducing themselves, smiling, and making eye contact — have the power to transform an entire experience. Appreciating that such simple behavior can have tremendous impact, as an institution we’re putting new emphasis around living out our ICARE values of integrity, compassion, accountability, respect and excellence.