Your Child's Hospital Stay
Golisano Children's Hospital is committed to providing exceptional and compassionate care to your child and family during a hospital stay. Our goal is to work with you as a team, keep you involved and always be responsive to your child's health care needs.
There's no way around it: Bringing your child to the hospital is stressful for the whole family whether for an outpatient procedure, a hospital stay, a planned visit or an emergency. Parents have as many questions as the children do. Many of these questions fall in the following areas. However, if you still have questions, you can ask your child’s doctor or nurse. Or you may call the Child Life Program at (585) 275-9878.
- Preparing Your Child for a Hospital Stay
- Preparing Yourself for Your Child's Stay
- Learning about the Healthcare Team
- Take a look at Golisano Children's Hospital through the eyes of our patients.
- Take a Tour of Golisano Children's Hospital
- Help your child understand "What to Expect" at a visit to the hospital (photos, social stories etc.)
- Helping your Child During a Medical Procedure
- Helping your Child During a Hospital Stay
- Safe Sleep for Your Infant
- Preparing Your Child for Surgery
- Helping Siblings Cope
- What Should I Bring with Me?
- Hair Equity Program: Hair care service during your child's hospital stay
- Eating & Dining
- Recreation Spaces and the Sibling Clubhouse
- Going Home
- What about Parking, Meals, and Visiting Hours?
- Accommodations - Ronald McDonald House and Hotel Guide
- Patient and Family Relations
- Resource List
We Are Here to Help You and Your Family Through A Hospital Stay
The Child Life Specialists at Golisano Children’s Hospital are available to help children and families prepare for and cope with the health care experience. We provide pre-admission tours and opportunities for play, self-expression and support. To contact a Child Life Specialist, please ask your nurse, or call the Child Life Office (585) 275-9878.
Our Pediatric Social Workers are an integral part of your child's health care team. Social workers are available to help your child and your family cope with stress, solve problems, make decisions and connect you to supportive hospital programs. Social work services are available throughout your child's hospital stay 24 hours a day, 7 days a week. Your nurse can assist you in reaching a social worker. Because continuity of care is important to you and us, we'll make every effort to have the same social worker support you throughout your child's care.
Our Librarian can point you to information resources to help you better understand your child's health conditions or diagnoses. The Mucci Family Resource Library also offers shelves full of recreational reading for children and teens. Public access computers, a free printer/scanner/fax/copy machine is available.
Our Pediatric Hospitalists may help care for your child. When your child is admitted to the hospital, your child's regular doctor asks the hospitalist to care for your child. The hospitalist develops the initial plan of care, discusses it with your child's doctor at the time of admission, and then is responsible for managing your child's care during the rest of the hospitalization.
Our Behavioral Emergency Response Team (BERT) is a coordinated crisis response team of pediatric providers who have received high-level de-escalation and mental health training to help when a child is at risk of is experiencing an acute behavioral crisis.