Telehealth (Virtual Visit)

The Employee Assistance Program (EAP) offers a convenient way to access services using a telehealth (virtual visit). This is an innovative and efficient way to attend appointments with one of our providers from the comfort of your home, office, or any other private location. It's as easy as clicking a link on your computer screen or device!

We currently use a HIPAA compliant ZOOM environment for telehealth (virtual visit) sessions. This easy to use technology is available using a computer and also offers feature-rich mobile apps for iOS and Android. Internet access and a webcam/microphone-supported device (smartphone, tablet, computer, etc.) are required to participate.

Before Your First Virtual Visit Appointment

In preparation for your telehealth (virutal visit) appointment, please download the ZOOM Cloud Meetings App from iTunes (iOS) or Google Play (Android).

At the Time of Your Virtual Visit Appointment

• Go to a private, quiet, well-lit location with good internet connection.
• Click the link in the message that says Join from PC, Mac, Linux, iOS or Android. You will be connected with your therapist.

Guidelines

• Video on when possible
• Be kind and keep it confidential
• Safety First – Please do not engage in telehealth while driving

Zoom Tutorials

Please visit the Zoom Learning Center for video tutorials, courses and learning plans, and to register for live training.

If you have technical difficulties, please call us at (585) 276-9110.