Highland Hospital / Geriatrics / Specialized Services / Acute Care For Elders Unit / Contact and Directions ACE Unit Contact and Directions Phone Numbers ACE Unit nurses station: (585) 341-6840 Highland Lobby Information Desk: (585) 341-6870 Highland General Information: (585) 473-2200 Directions The ACE unit is located on the fourth floor of the west wing of Highland Hospital. The friendly staff at the information desk in Highland's Lobby can provide directions to the ACE unit and wheel chair escorts if necessary. Call the information desk at (585) 341-6870. Get Map and Directions to Highland Hospital