Cheryl Ryan Appointed Chief Human Resources Officer

Cheryl A. Ryan has been appointed to the pivotal role of Chief Human Resources Officer (CHRO) at Highland.  As CHRO, Ryan serves as part of the hospital’s senior leadership team and is responsible for the development and implementation of Highland’s human resources strategy. Ryan’s career experience comprises more than 30 years of progressively responsible leadership in Human Resources at the Xerox Corporation, where she most recently served as Vice President of Human Resources since 2012.

Previous roles included HR Business Partner from 2008–11, as well as management roles in areas spanning pay programs and process, talent acquisition, labor relations, and employee relations, as well as project managing a transition to a centralized HR administrative model, including technology, processes, staffing, and communications.

In her role at Highland, she will be responsible for planning, implementing, and administering the human resources function in alignment with the hospital’s strategic plan, including talent acquisition, education and training, leadership development, employee relations, state and federal compliance, policy, and procedure development, leave administration, compensation, and benefits. She will have specific responsibility for the development of goals and objectives for the Human Resources and Organizational Learning Departments.

Ryan holds a bachelor’s degree in Industrial and Labor Relations from Cornell University and a master's of Business Administration from St. John Fisher College (now St. John Fisher University). She serves on the Board of Directors at St. Ann’s Community, with roles on the HR committee, executive committee, as well as Chair of the President’s Council of Cornell Women; St. John Fisher University School of Business Dean’s Advisory Council; and the Society for Human Resource Management.

2/13/2024

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