Virtual Health Stations

No, appointments are not necessary. All Health Station services are provided on a walk-in basis.

Please come prepared with your photo ID and insurance information.

Anyone over the age of 18 can use the Health Station. Children are welcome to accompany an adult but are not eligible for these services currently.

You will be billed through your insurance which is subject to a copayment or deductible depending on your insurance plan. The Health Station is free to use to measure vital indicators like blood pressure and weight.

Check out our location listings to find the closest Health Station near you.

The Health Stations use sophisticated security, monitoring, and communication technologies to ensure privacy of your information and with the provider. The door entering the room to the health station locks for additional privacy.

Enter your information following the prompts on the Health Station screen. Once entered, we will connect you with a UR Medicine primary care provider though a live video visit.

Our medical provider will diagnose and treat your symptoms during the video visit. Please remain seated throughout the session. By leaving the seat, the station will reset and conclude the session.

You may receive a chat message from the care team at UR Medicine via the station. Although you cannot type a message back to them, you can connect via the phone to your left and selecting the “Queue Manager” button.

To end the session, simply stand up or click “exit session” and “log out”.

Virtual Urgent Care visits are a good choice for common medical conditions and minor illnesses, like colds, coughs, headaches, infections, rashes and more. Check our symptom guide to see if your symptoms can be treated in a video visit.

Call your primary care doctor's office for preventive care, chronic condition management, prescription refills and non-emergency care. Consider urgent care for acute illnesses/injury or call 911 for medical emergencies.

Health Stations are available to use during the location's normal operating hours. The last video visit will be accepted 30 minutes before closure. To find the bank hours, visit our location listings for more details on hours.

Outside of business hours, patients can access the Virtual Urgent Care service on their personal devices (smart phone, computer, tablet.) Visits are available Monday through Friday from 7 a.m.–8 p.m., and Weekends from 8 a.m.–12 p.m. & 12:30–4:30 p.m.