Virtual Urgent Care
If you’re not able to be seen at your primary care provider’s office, Virtual Urgent Care is a quick and convenient way to get telemedicine care from anywhere. Virtual Urgent Care is available to patients in New York State and Florida over the age of 5.
Hours
Monday through Friday: 7 a.m.–8 p.m.
Weekends: 8 a.m.–12 p.m. & 12:30–4:30 p.m.
Holidays: 8 a.m.–12 p.m. & 12:30–4:30 p.m.
3 Easy Steps to Virtual Urgent Care
- Sign up: Enter your information and symptoms using your phone, computer, or tablet.
- Meet online: Our medical provider will diagnose and treat your symptoms during the video call.
- Review your care plan: See your plan in your online medical record.
Conditions We Treat
Virtual Urgent Care is a good choice for common medical conditions and minor illnesses, like colds, coughs, headaches, infections, rashes and more. Check our symptom guide to see if your symptoms can be treated in a video visit.
Serious and acute conditions like chest pain, fainting, difficulty breathing, severe allergic reactions and new musculoskeletal injuries should be seen at your nearest emergency room.
Call your primary care doctor's office for preventive care (e.g. immunization), chronic condition management, and non-emergency care. Consider urgent care for acute illnesses/injury or call 911 for medical emergencies.
Device Requirements
Supported
Windows: Chrome, Edge, Firefox
Mac: Chrome, Edge, Firefox, Safari
Android: Chrome, Firefox
iOS: Safari
Not Supported
Windows: Safari
Mac: Opera
Android: Safari
iOS: Chrome, Firefox
Frequently Asked Questions
The UR Medicine Digital Health Team is available seven days a week to provide quick care for non-urgent health concerns via a live video chat.
Fill out your information and symptoms from a phone, tablet or computer and one of our Digital Health Team providers will join the call, discuss your symptoms, and provide a treatment plan.