Primary Care - Westfall Pediatrics

Brighton

What’s more important than the health of your children?

At UR Medicine Primary Care - Westfall Pediatrics, we have everything to help your children stay healthy. From highly-trained Pediatricians. To dedicated Pediatric Registered Nurses. To an environment that is supportive and welcoming.

We want to be your medical home. So, we have worked hard to make this a place you will love.  As a part of UR Medicine, we have direct access to the pediatric sub-specialists at Golisano Children’s Hospital. Our electronic medical record makes communication easy between your pediatrician and specialists.

• Routine physical exams and health screenings
• Sick visits
• Same-day appointments
• Immunizations, including flu shots

  • Vaccinating children is the single most important health intervention we can perform as parents and caregivers.

    At the University of Rochester Primary Care Network, we firmly believe that all children and young adults should receive the recommended vaccines according to the schedule published by the Centers for Disease Control and the American Academy of Pediatrics.

    The recommended vaccines and their schedule are the results of years and years of scientific study and data gathered on millions of children.

• Electronic prescribing of medication and refills

We see patients by appointment only. You can schedule an appointment by calling during office hours.

We understand that you can't plan when your child will get sick, so we try to keep our appointment times flexible to meet your needs. We will schedule a sick appointment on the same day you call.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you too will get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

First Time Patients

• Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
• To save time, fill out our new patient form and bring it with you.
• Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
• If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.

What to Bring

• Your medical and drug insurance cards.
• A list of your child's current medications (with dosages), including any over-the-counter medications or supplements they have taken in the past six months.
• Any forms that need to be completed.

Prescription Refills

Please allow 24 hours for all prescription refills. Call your pharmacy and ask them to transmit the refill request to us electronically or fax the refill request to us at (585) 473-3900. The pharmacy will provide us with all the information needed to refill your prescription.

Because controlled substance prescriptions cannot be refilled over the phone, please make sure you always have enough medication for nights, weekends, and holidays.

Emergencies/Hospitalizations

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.

Most insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services.

Westfall Pediatrics admits patients to UR Medicine’s Golisano Children's Hospital.

Billing

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card, or you can pay your hospital or physician bill online at Pay a Bill.

You will be billed for any services not covered by your insurance company.

If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.

Insurance

We accept most types of insurance including Excellus Blue Cross-Blue Shield, MVP, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance to individuals who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.