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Payment Plan Notification

We are working with a new bank, which will affect existing payment plans. If you have a payment plan that was set up before July 15, 2024, you will need to create a new plan on MyChart by Dec 31, 2024.

UR Medicine MyChart

We've streamlined our billing offices to make it easier for patients to understand their bills and manage payments! Please see our updated contact information below.

To pay in-person, please visit the appropriate Cashier's Office, or you can also pay your bill online. 

You can submit a question or comment through your MyChart account.

Visit MyChart to Learn More

Contact Information

For Strong Memorial Hospital, Highland Hospital, & Professional Bills

General: (585) 758-7650 or 1-888-925-4301
Financial Counseling/Case Management: (585) 275-2273
8 a.m.–4:30 p.m.
Monday–Friday

Price Estimation Team

(585) 758-7801
urmcpriceestimation@urmc.rochester.edu

For Jones Memorial Hospital, Noyes Health, St. James Hospital, and Thompson Health

(585) 396-6515 or toll free 1-833-978-8325
8 a.m.–4:30 p.m.
Monday–Friday
Price Estimates Email
Financial Assistance Email

Home Care & Hospice

(585) 274-4178 or toll free 1-800-253-4439
8:30 a.m.–4 p.m.
Monday–Friday

Eastman Institute for Oral Health

(585) 275-5051, option 5
8:30 a.m.–5 p.m.
Monday–Friday

Cashier's Offices

Home Care

If you need to arrange to make an in-person payment, please call.

8:30 a.m.–4 p.m.
Monday–Friday
(585) 274-4178

Jones Memorial Hospital

191 North Main Street
Wellsville, NY 14895
First floor, near cafeteria

8 a.m.–4 p.m.
Monday–Friday
(585) 596-4037

Noyes Health

111 Clara Barton Street
Dansville, NY 14437
Finance office, lower level

7:30 a.m.–4 p.m.
Monday–Friday
(585) 335-4367

St. James Hospital

7329 Seneca Road North
Hornell, NY 14843

8 a.m.–4:30 p.m.
Monday–Friday
(607) 385-3950

Strong Memorial Hospital

601 Elmwood Avenue
Rochester, NY 14642
First floor, across from Director’s and Care Management Offices

8:30 a.m.–5 p.m.
Monday–Friday
(585) 275-4681

Thompson Health

350 Parrish Street
Canandaigua, NY 14424
Window near main lobby

73 Buffalo Street
Canandaigua, NY 14424
Business Office

8 a.m.–4:30 p.m.
Monday–Friday
(585) 396-6514