At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

4.9

During this visit, did this provider give you easy to understand information about these health questions or concerns?

5.0

During this visit, did this provider listen carefully to you?

5.0

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

5.0

Extremely apologetic about my wait time.

Apr 15, 2024

5.0

Took all the time and answered all our question.

Apr 09, 2024

5.0

I was given more information about my condition.

Feb 28, 2024

5.0

Courtney displays great awareness w/patients' possible concerns about financial & health costs of medications. [...] Good, especially on this.

Feb 13, 2024

5.0

Provider was excellent.

Sep 15, 2023

5.0

I did not feel at all rushed. I was confident we discussed all issues and we were on the same page.

Jul 18, 2023

5.0

I had a very positive experience

Nov 12, 2022

5.0

Very good.

Oct 28, 2022

5.0

Good.

Jul 28, 2022

5.0

Vey nice meeting

May 27, 2022

5.0

This was the first time I've taken heart and cholesterol medications and I was having problems. Courtney listened attentively and made drug modifications to meet my running and exercise as well as changing cholesterol medications to one that might work better. I asked her to check in with Dr. Schalleck for her opinion and she willingly did. I am so appreciative of the care she give me. I was not an easy patient. I had lots of concerns. She took lots of time explaining risks. Courtney is fabulous!

May 02, 2022

5.0

She was very positive and encouraging.

Mar 04, 2022

5.0

Courtney Shores was excellent. She was interested in what I had to say.

Feb 06, 2022