At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

4.9

During this visit did this provider give you easy to understand information about these health questions or concerns?

4.9

During this visit, did this provider listen carefully to you?

4.9

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

5.0

My experience at Dr. Cantwell's office was excellent, professional and very thorough. I so appreciate their efforts and will always recommend Thompson Health.

Jun 23, 2024

5.0

Dr. Cantwell is the BEST!!!!

Jun 13, 2024

5.0

Very professional, used diagrams to discuss and clarify a minor medical concern.

Jun 12, 2024

5.0

My provider doesn't seem to show much concerns about my problems and that's what I like about her, because I worry too much.

May 17, 2024

5.0

I have utmost confidence in Dr Cantwell

May 08, 2024

5.0

Dr. Cantwell is an asset to the team. I would recommend her to others.

Mar 11, 2024

5.0

Outstanding provider. Genuine. Knowledgeable. Considerate. Professional. Gentle.

Feb 22, 2024

5.0

Dr. Cantwell I see annually for GYN/women's health. She is such an outstanding Dr. She has the medical expertise and bedside manner I look for in a physician. Outstanding care. Thank you!

Feb 07, 2024

4.2

Excellent doctor [...]

Feb 07, 2024

5.0

Dr Cantwell is AMAZING

Jan 29, 2024

5.0

The entire [...] community is so lucky to have Dr. Cantwell. She is the best!

Jan 26, 2024

5.0

Outstanding and dedicated physician.

Jan 09, 2024

5.0

Love Dr Cantwell; have been her patient since 1995. She is so very kind, thorough, caring and always provides the best quality care possible. She is so very knowledgeable, but so down to Earth how she relates with us and explains things to us in terms we will understand. She is a tremendous asset to [...] and our community.

Dec 24, 2023

5.0

Dr. Cantwell should never retire.

Dec 18, 2023

5.0

Good

Dec 14, 2023

5.0

Dr Cantwell is knowledgeable and an excellent doctor. She is also a really really good human. She remembered the month my mom passed away and was very empathetic when I spoke about my grief bubbling to the surface after my procedure

Dec 06, 2023

5.0

Dr. Cantwell is the absolute best!

Nov 16, 2023

5.0

Dr Cantwell is a great Dr and very good about explaining everything she is going to do.

Oct 08, 2023

5.0

Above and beyond my expectations!

Oct 02, 2023

5.0

She is so down to earth and does an absolutely wonderful job.

Sep 22, 2023

5.0

Dr. Cantwell has always listened and cared about my health and concerns. She delivered both of my babies and did such a kind and respectful job. Dr. Cantwell talked about my concerns at this appointment and gave knowledgeable information and solutions that were specific to my Issues and my feelings. I will be devastated If she ever retires!

Jul 12, 2023

1.5

Typically the care provider is above and beyond helpful. I think she had an off day and was in a hurry. Usually at the end of the appt I am asked if I had any questions or a "see you back in a year", "have a good day" or some other indication the apt was over. Hoping next years appt isn't cut so short and the rest of her day was better for her and the other patients.

Jul 08, 2023

5.0

I presented with some very specific health concerns and Dr. Cantwell spent a great deal of time discussing my health and the options available in treating my issues.

Jul 07, 2023

5.0

Dr. Cantwell is wonderful!!!!

May 30, 2023

5.0

Dr. Cantwell is always friendly, polite an excellent listener and explains everything very well.

May 05, 2023

2.6

My care provider talked to me like O was 6 years old. Minimized my concerns. [...]

Mar 31, 2023

4.0

I felt rushed in the appointment, she talked fast, but I was able to understand what she was saying. [...]

Mar 24, 2023

5.0

Outstanding. Knowledgeable. Understandable.

Feb 24, 2023

5.0

Dr. Cantwell is the absolute best!

Feb 23, 2023

5.0

I have been fortunate to have the same provider for almost 30 years. It speaks well of the repoire and trust. [...]

Jan 20, 2023

5.0

Wonderful person & Health Care provider.

Dec 15, 2022

1.0

Dr. Cantwell was very rude to me [...] Providers should NOT guilt you into doing something you don't want to [...]

Dec 12, 2022

5.0

Even though I live a fair distance away from the office, I continue to see Dr. Cantwell because of the superior level of care I receive from her, in such a personable, relatable way.

Oct 27, 2022

5.0

Dr. Cantwell is so wonderful! I have never met anyone so informed & joyful! I am recommending her to all my friends & family!

Oct 19, 2022

5.0

Dr. Cantwell was wonderful. Explanation/information given to me was complete and thorough. Very friendly and professional

Oct 14, 2022

5.0

Great experience.

Oct 05, 2022

5.0

Best Doctor every!

Sep 16, 2022

5.0

Dr Cantwell is amazing. Really listens and advises wsrmly.

Aug 17, 2022

5.0

Dr. Cantwell is an excellent provider. She takes the time to listen and makes sure I have all of my questions/concerns answered. She talks with me face to face instead of looking at a computer screen. She is absolutely the best.

May 28, 2022

5.0

Dr. Cantwell is the BEST!!!!!

May 26, 2022

5.0

Dr. Cantwell is an amazing doctor. She always takes the time needed for any questions or concerns!

Apr 20, 2022

3.0

She is good at what she does, but poor time management skills. There is a level of respect regarding time [...].

Mar 25, 2022

5.0

Dr. Cantwell is amazing. She is very concerned about her patients' health.

Mar 22, 2022

5.0

Love Dr Cantwell!

Mar 17, 2022

3.8

Apparently it was a busy day. I did have several staff members discuss my care. It sort of felt like the doctor flew in and flew out. She did spend time with me, but it was obvious she was rushed.

Mar 11, 2022