At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.8

During this visit, did this provider show respect for what you had to say?

5.0

During this visit did this provider give you easy to understand information about these health questions or concerns?

5.0

During this visit, did this provider listen carefully to you?

4.9

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

5.0

I have been going to Dr. Heather Lanphere since I moved up here 12 yrs ago. She is fantastic. Always very helpful.

Dec 19, 2023

5.0

I always have a good experience with Heather. She's the best. I drive 2 hours just to see her. I won't see another OB. She's so kind and explains anything I need to understand. I definitely trust her with my health.

Oct 09, 2023

5.0

Dr. Lanphere had been called away for an emergency earlier in the day and I was notified in plenty of time with the delay in my appointment. I didn't wait long after I got there. My appointment was supposed to be a checkup and turned into a lot more. She was probably very busy catching up from her emergency and patients at the office, but I wouldn't have known that because she showed so much care and was so attentive, she made me feel like I was her number one patient at that time and didn't act like I was an imposition. She listened and just truly cared, I can't say enough good things about her. She called me back with results asap and relieved my fears and concerns. [...] should be SO thankful that they have a provider with immense experience and care like she does! She was there for me in a time when I didn't have family available (because I hadn't assumed my appointment was a big deal). Just an amazing provider.

Aug 26, 2023

5.0

I drive an hour one way to see Dr. Lanphere for my OBGYN because of all the reasons above: even during emergencies, she always takes the time to talk me through any concerns and ensure I am a partner in the care decision at all times. I cannot ever speak highly enough of her.

May 21, 2023

5.0

Dr. Lanphere is a very good doctor

Mar 29, 2023

3.8

I love Dr. Lanphere and trust her advice.

Feb 21, 2023