At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

4.9

During this visit did this provider give you easy to understand information about these health questions or concerns?

4.8

During this visit, did this provider listen carefully to you?

4.9

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

Kassandra was very supportive and attentively listened to my concerns.

Aug 04, 2024

5.0

Very professional, knowledgeable and compassionate

May 27, 2024

5.0

Very good

Apr 01, 2024

5.0

I am very happy with everyone

Mar 19, 2024

5.0

I was very sick when Kasandra saw me and she realized it immediately. She was absolutely amazing. Kind, caring and concerned. She told me what was going on and how we were going to treat it. I was amazed at the time she spend with me to make sure I was comfortable and knew she was going to help me. It was an experience I will not forget. This woman should be commended for her dedication.

Jan 07, 2024

5.0

Kasandra is the best! "Bit K" rules!

Dec 27, 2023

5.0

Red Creek Drive providers are the best and I have recommended to many people

Nov 18, 2023

5.0

Very thorough

Aug 23, 2023

5.0

Very communicative when answering questions related to diagnosis mutual respect for professional knowledge base when discussing therapeutic intervention.

Apr 06, 2023

5.0

Always collaborated/discussed options

Mar 27, 2023

1.8

Very one sided. They are right always even when they don't know what they are talking about. They don't know my life but make assumptions about everything and they treat me like a doddering old fool. I'm not that old and very capable of taking care of myself. [...].

Jan 28, 2023

5.0

No complaints

Dec 07, 2022

5.0

Very Good

Jul 08, 2022

3.0

I believe the PA did what she had been advised to do. She was very pleasant.There had not been a prior real discussion of what this procedure will/wont find, the length of time needed to have this implant and/or the follow-up, next steps that would occur. I failed to ask more as I had been a bit out of sorts due to still recuperating from significant back sprain and completion of muscle relaxants and prednisone through the monday prior to this appt.

Jun 13, 2022

5.0

Good Experience

Mar 26, 2022