At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

4.9

During this visit did this provider give you easy to understand information about these health questions or concerns?

4.8

During this visit, did this provider listen carefully to you?

4.9

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

5.0

First time seeing Michelle. Past visits had been with Gina, and then with Katie. All three of these individuals have been great.

Feb 26, 2024

5.0

Michelle Heidgerken is an excellent care provider, competent, knowledgeable, professional, thorough, took her time, personable. [...]

Feb 20, 2024

5.0

Made the visit fun and relaxing

Feb 10, 2024

5.0

PA was a competent sweetheart. We discussed everything we needed to discuss. She also gave me the choice of a digital exam or not, considering my trivial need for one at this point. I decided "no." Happily.

Feb 08, 2024

5.0

[...] PAs did excellent job of communicating with me.

Jan 18, 2024

5.0

I was transferred to a new care provider as the previous provider had taken a different position. Our new provider was informative, caring, and thoughtful about my situation. She informed me of the various treatment options for my condition.

Dec 22, 2023

An expedited appointment was made - thank you

Dec 20, 2023

5.0

Michelle was excellent- very knowledgeable, professional and easy to speak with

Nov 02, 2023

5.0

Michelle was very thorough & inspired confidence - Thank you.

Apr 05, 2023

5.0

Great balance of factual discussion and humor!

Feb 27, 2023

5.0

Michelle was very thorough as this was the first time I had met with her and she took the time to review past notes.

Feb 17, 2023