At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.7

During this visit, did this provider show respect for what you had to say?

4.7

During this visit, did this provider give you easy to understand information about these health questions or concerns?

4.9

During this visit, did this provider listen carefully to you?

4.8

During this visit, did this provider explain things in a way that was easy to understand?

4.7

Patient Comments

5.0

It was a professional and wonderful experience

Mar 10, 2024

2.6

This was my first visit to this practice. I had heard good things about this practice and so anticipated a good experience. [...] She didn't ask the probing questions I anticipated her to in order to learn more. [...] She could have at least asked some pertinent questions once I volunteered the information about my health history and medications and she didn't. She seemed to breeze through "the basics", want me to get lab work and want to end the appointment, but made sure to tell me to make a follow up appointment. [...] During my visit I reviewed my medications with the doctor. [...] This visit left me feeling like a number and as if I had just made a big mistake switching providers. I had been with my previous provider 10 years and only switched because of an hour commute to their office. I was hoping for a provider that showed genuine interest in my health and well being. What I got was a feeling they were unprepared, disinterested in learning more than the bare minimum about my health history and more interested in getting through the appointment and making sure I made another appointment. I did not make a follow up appointment as I am still contemplating switching back to my original provider after this appointment. [...] I don't expect anything abnormal from a visit with a provider, no special treatment or extra time. But what I do expect is to feel like they show genuine concern and are thorough. I did not get that experience with this visit.

Mar 05, 2024