At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

5.0

During this visit did this provider give you easy to understand information about these health questions or concerns?

5.0

During this visit, did this provider listen carefully to you?

5.0

During this visit, did this provider explain things in a way that was easy to understand?

5.0

Patient Comments

If I could, I'd rate the doc at a 10!

Sep 24, 2024

Dr Cruz is always well prepared for my visit. Takes the time to explain each concern. Goes above and beyond in making sure I am heard and listen's intensely - always making certain I understand what I need to do. Dr Cruz is the best doctor!!!!!

Sep 22, 2024

Dr Cruz is fantastic. [...] He is working hard to help me

Sep 10, 2024

I just had major cervical surgery and was going through withdrawal from the heavy pain killers I was on. Dr. Cruz immediately figured out what was going on and had a plan to ease my symptoms. Again he is an incredible doctor and you are lucky to have him in your facility.

Sep 06, 2024

Dr. Cruz listens to concerns gives good explanations and offers different treatment options for my comfort level

Sep 03, 2024

Dr. Cruz is thorough, articulate, explains issues in laymen terms so I feel informed and able to make good, informed decisions re: my health.

Aug 26, 2024

Dr. Cruz is an OUTSTANDING PC DOCTOR! He listens to you and takes his time! He always makes me feel better about my worries! I followed him from [...] and would go further If he does! He is the BEST Doctor I have ever had!!

Aug 07, 2024

Good experience

Aug 05, 2024

Dr. Cruz is the best among the many good doctors I have been fortunate enough to work with. Not only does he have a broad and deep body of knowledge, he also responds to me as an individual, and I believe that he cares about me as a person.

Aug 04, 2024

Dr. Wilfredo Cruz is a five star doctor!! I believe he is the first one in his office and the last to leave.. I'm very blessed to have him for my medical needs.

Aug 04, 2024

Dr. Cruz is a very polite, concerned physician who has always taken the time to explain, discuss and prescribe what is right for me. The office is prompt in getting back to me via portal or phone.

Jul 14, 2024

This was my first meeting with Dr. Cruz. He was extremely knowledgeable regarding my health history and shared his thoughts on what I could do to improve going forward.

Jul 14, 2024

The best doctor I've seen in years. Have already been recommending him to everyone.

Jul 12, 2024

Dr Cruz did an excellent job.

Jul 07, 2024

If there were a n Extremely good option I would have chosen that! Service was above and beyond exceptional!

Jul 05, 2024

Dr Cruz is compassionate, thorough, and knowledgeable. His love of helping others shines through

Jul 05, 2024

5.0

Wonderful provider.

Jun 28, 2024

5.0

Dr. Cruz is an OUTSTANDING Physician! I have TOTAL CONFIDENCE in him!! I followed him from his last position [...] because I liked him so!!!

Jun 23, 2024

5.0

Great.

Mar 22, 2024

5.0

Dr. Cruz is a very good doctor

Mar 14, 2024

5.0

This was my 1st time meeting Dr Cruz. I was pleased and have hope that this will be a good fit for me. He was working with a PA resident on this day so my appt time was split with the 2.

Mar 10, 2024

5.0

I'm 70 and feel strongly that Dr. Cruz is the best physician that has cared for my health.

Mar 07, 2024

5.0

Dr Cruz is always through.

Mar 05, 2024

5.0

I have never had a better experience working with any physician than I have with Dr. Cruz. He's both straightforward and compassionate, professional and friendly, impeccably knowledgeable and easy to understand. I recommend him only to people I really like.

Mar 05, 2024

5.0

Hes awesome explains everything

Feb 07, 2024

5.0

Dr. Cruz is an asset to the medical field and definitely an asset to your organization. If you could clone him you would be unstoppable. He has listened and diagnosed and prescribed medication that have allowed me to live the best I can during this health situation I have. I have never felt the level of care and concern from a doctor or surgeon in my life. He is an amazing doctor!

Jan 21, 2024

5.0

Very good.

Dec 21, 2023

5.0

Excellent doctor

Dec 20, 2023

5.0

My situation is a little complicated. Sometime we might benefit from discussing the hows and the whys of my treatment a little more [...]. Keeping that in mind, the doctor doing very well.

Dec 17, 2023

Very good

Dec 13, 2023

5.0

This was my first visit to this provider and I was so happy with the information provided and the provider addressing my concerns that I have already recommended him to multiple people.

Dec 08, 2023

5.0

Dr. Cruz was very good and personable, easy to talk to.

Nov 30, 2023

5.0

I've only seen Dr. Cruz one time and was very impressed with him. He is very caring and courteous and takes all the time you need with him. I never felt rushed or not heard and it's the first time in a very long long time. I felt secure with a physician from the Canandaigua medical group

Nov 30, 2023

4.6

I don't know how to begin... I felt the Dr. Was extremely nervous and jumpy. No eye contact, he rapidly looked side to side when talking, not at a computer screen, which I found unsettling from the beginning. He acted strangely not like a professional Dr. I was there to meet him for the first time as well as discuss the results of my annual visit. Maybe, he was sleep deprived, he mentioned having a new baby? Just not a good first impression of him. [...] I am not feeling the confidence I use to feel, but there doesn't seem to be any other options for care. I am thankful, I don't visit the Dr. More than a few times a year... [...] Hopefully, this Dr. Will be better the next time I see him. If not, I will have to seek another practice.

Nov 30, 2023