Contact
Locations
St. James Hospital
7309 Seneca Road North, Suite 107
Hornell, NY 14843
Ratings & Comments
At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.
Ratings
Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)
Likelihood of recommending this care provider to others
Explanations the care provider gave you about your problem or condition
Care provider's efforts to include you in decisions about your care
Concern the care provider showed for your questions or worries
Patient Comments
Kent is quite thorough, as far as I know. Any lack is due to my not asking questions, which seems to come to mind after my appointment.
Jan 29, 2025
I really appreciated that he considered my whole person care, not just my injury.
Jan 27, 2025
Answer all my questions And I had great care
Jan 19, 2025
Kent was very caring and very thorough
Dec 30, 2024
All good
Nov 30, 2024
Dr. Kent Costello is always kind and very considerate of my feelings and concerns..
Sep 22, 2024
Took time to answer all my questions as I had more in this follow up visit than I had in the initial appointment. Path to be followed was explained well as were the whys of the path.
Jul 15, 2024