At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.8

Patient Comments

5.0

My ob/gyn Laura Lyons is excellent and very professional yet feels like you're with family (on a good note)

Feb 12, 2025

5.0

Even if running late, appointments never feel rushed.

Dec 27, 2024

5.0

I love Laura!

Dec 20, 2024

5.0

Absolutely love Laura Lyons, excellent provider

Dec 14, 2024

5.0

By far the best provider I've seen. Much appreciated.

Nov 12, 2024

5.0

Laura is the best!

Aug 28, 2024

5.0

She is the sweetest OB/GYN provider and is available when needed.

Jul 17, 2024

5.0

She looked at my records and noticed that I was overdue for some additional tests. I made the appointments right away. I felt genuinely cared for.

May 16, 2024

5.0

Laura was very good at everything and very friendly.

Apr 22, 2024

5.0

Laura was very patient and kind and thorough. I appreciate her guidance and advice very much and feel like she gets what I am going through.

Apr 19, 2024

1.9

She was nice enough. Perhaps overworked, and was fighting a cold (she had taken the proper precautions). But she decided to address my pregnancy weight gain, assuming I hadn't discussed it with my regular provider, because it wasn't in her notes. [...] And ignored me when I told her that I already watch what I eat and exercise. I can't really do much more than than in my 3rd trimester. If the small chance my weight effects the baby's size, it would have been the weight I gained in my first trimester, definitely not the third. Plus large baby size is more likely due to genetics, or gestational/type 1 or 2 diabetes (of which I have none). Then she proceeded to tell me I really needed to have the 36 week ultrasound to make sure I don't end up having shoulder dystocia [...]. I really hope she was just having a bad day and doesn't normally scare the heck out of all of her pregnant patients.

Apr 09, 2024

5.0

Laura is wonderful.

Feb 16, 2024

5.0

Absolutely love Laura Lyons. She is the absolute best, and I love seeing her as my provider.

Feb 13, 2024

5.0

She is the best! Down to earth, easy to talk to and always thorough!

Jan 26, 2024

5.0

Good experience.

Dec 18, 2023

5.0

Laura is the best! She listens & takes her time.

Nov 15, 2023

5.0

Laura Lyons and her nurse Karen are out of this world amazing.

Oct 19, 2023

5.0

My favorite doctor - she is very personal and knowledgeable. I feel comfortable being open with her so that I can get the best advice for any medical concerns.

Sep 21, 2023

5.0

She was great

Aug 10, 2023

5.0

My provider, is not only personable, she's sharp and attentive. She immediately caught a test result missing that should have been done and ordered it. She asks relevant questions and listens to the response. Invaluable.

Mar 01, 2023

5.0

Laura is the best and was so sweet when I brought my infant to my appt.

Dec 02, 2022

5.0

Always a very good visit!

Nov 29, 2022

5.0

I am grateful to have her as my provider and feel like she really hears me and cares.

Jul 10, 2022

5.0

I like Laura very much...She cares about me which is obvious in her treatment...

Jun 12, 2022

5.0

Laura is fun, supportive, caring and so darn smart! I love seeing her every year.

Apr 17, 2022

5.0

Laura is fantastic, I feel very comfortable with her, she readily addresses any concerns and explains what she is ordering and the results

Apr 10, 2022

5.0

Laura Burgess is incredibly nice and puts you at ease very friendly. My visit wasn't awkward at all, and I really appreciate that.

Mar 02, 2022