At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

4.8

During this visit did this provider give you easy to understand information about these health questions or concerns?

4.6

During this visit, did this provider listen carefully to you?

4.7

During this visit, did this provider explain things in a way that was easy to understand?

4.8

Patient Comments

Dr. Cassondra and Dr. Stone always are trying to find ways to lessen or elevate my pain and suffering . This last surgery to my left elbow brought back the usefulness of my ring finger and little finger which were just flopping around . Truly amazing team .

Sep 23, 2024

Great

Aug 06, 2024

My PA (Cassondra) is unbelievable. She keeps in touch with me on weekends, both days when need, she is well prepared, extremely knowledgeable, and super super friendly. She makes you feel at ease, understood, and when I was in extreme pain she felt so bad and did all she could to get me something to help. As soon as my MRI came back they realized why I was crying and emergency surgery was necessary. All the pain hasn't been taken care of but hopefully it will in time, hoo, not near the severity as before.

Aug 06, 2024

5.0

Great experience.

May 01, 2024

5.0

I have already recommended this provider to others.I am extremely grateful that my optho-neurologist referred me to this provider.

Apr 28, 2024

5.0

She was excellent [...].

Mar 21, 2024

4.2

The provider explained the MRI and x-rays, but my anatomy knowledge isn't strong. I attribute this to my inability to clearly understand all aspects of my condition. She answered all my questions though.

Feb 01, 2024

2.6

Total time in total that I spent with the doctor up to the actual surgery was between 5 & 10 minutes.

Dec 05, 2023

5.0

NP - Cassondra - EXCELLENT!

Nov 21, 2023