At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Concern the care provider showed for your questions or worries

4.9

Care provider's efforts to include you in decisions about your care

4.9

Explanations the care provider gave you about your problem or condition

4.9

Likelihood of recommending this care provider to others

4.9

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Patient Comments

Very good

Dec 13, 2024

Gave me thorough explanations and described pros/cons of different approaches.

Dec 10, 2024

Was great

Dec 04, 2024

Good

Nov 25, 2024

Nina is just wonderful. She always listens to me and answers all my questions. She's the best.

Nov 22, 2024

They have always been good to me.there respectful.

Nov 13, 2024

5.0

I always recommend the pain clinic

Aug 23, 2024

5.0

My PA, Nina is spectacular

Jul 21, 2024

4.6

While the provider was very reassuring, I felt maybe there were more options that could have been explored. I base this on some responses that seemed to me to be guarded. Still, the provider did answer questions I asked.

Jul 14, 2024

5.0

Nina addresses so much and cares about you! She's hands down the best!

Apr 11, 2024

5.0

Love Nina Holbrook.

Mar 10, 2024

5.0

Everything better than expected. I have had far worse hospital experiences. This visit stood well above what I would expect based on past experiences with hospitals.

Feb 19, 2024

5.0

Excellent rapore

Feb 02, 2024

5.0

Excellent experience. Was very impressed.

Oct 29, 2023

5.0

Felt PA really listened to me & explained options

Oct 15, 2023

5.0

My provider was professional but friendly, courteous, and had great communication skills.

Oct 07, 2023

5.0

Overall good experience

Aug 31, 2023

5.0

Nina Holbrook is excellent. I would highly recommend her.

Feb 10, 2023