At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Good

Jan 18, 2025

5.0

I finally found someone who could help me.

Jan 03, 2025

5.0

She is excellent.

Jan 01, 2025

5.0

Excellent quality service

Dec 16, 2024

5.0

She's the best out of 6 I have seen over the years!

Dec 13, 2024

5.0

Very friendly

Nov 29, 2024

4.8

Care providers did a phenomenal job hearing our concerns, addressing them and explaining step-by-step. Would highly recommend [...].

Nov 29, 2024

5.0

Susan Fulmer was outstanding! She got me an on short notice and addressed my problem in the spot! I left feeling so hopeful after being discouraged for nearly a month that I would soon feel better! She is a tremendous asset

Nov 25, 2024

5.0

We love Dr Fulmer! She is caring, thorough and knowledgable. I like her as a person too!!

Nov 17, 2024

5.0

Very thorough and professional

Nov 16, 2024

5.0

Dr Fulmer is the best ! She is caring, concerned and great!!

Nov 12, 2024

1.4

Bad

Nov 01, 2024

4.6

Doctor was very caring.

Oct 21, 2024

4.8

Did not feel rushed and Dr.Listened and was sympathetic Of my issues.

Oct 16, 2024

5.0

Good experience overall..

Oct 16, 2024

5.0

We love Dr. Fulmer

Oct 16, 2024

5.0

I really like the care I receive from Dr Fulmer. It's like visiting a friend - that knows her stuff.

Sep 23, 2024

5.0

My wife and I are extremely happy with Dr Fulmer

Sep 02, 2024

5.0

Read my mind all good

Sep 01, 2024

5.0

I want to thank and commend Katherine Joyce, Au.D for her coordination to get me a hearing test administered by audiologist, Krishna who did an outstanding job with great communication skills and ENT, Dr. Susan Fulmer, at the Highland Prof Bldg., 990 South Ave., Rochester on [...]. All three of these above named professionals demonstrated excellent knowledge, skills and abilities and are certainly a credit to UR Medicine. Please be sure to convey my sincere thanks and appreciation for a job well done!

Aug 26, 2024

3.0

My pesonal family doctor she cares others seem in between caring or not

Aug 18, 2024

5.0

I followed Dr. Fulmer to this office. She is an amazing doctor!

Aug 14, 2024

5.0

Despite being a healthcare provider myself- Dr Fulmer treated me as a parent and was very thorough and understanding of my concerns.

Jul 21, 2024

5.0

Doctor Susan Fulmer was simply wonderful. She greeted me with a friendly, professional disposition and I immediately felt that she was extremely interested in me and my health. Fabulous woman!

Jul 21, 2024

5.0

Excellent provider

Jul 18, 2024

5.0

I called asking if I'd be needing someone to drive me home after my procedure. To which I was told, it's just a consultation. But lucky for me, my provider decided it would be a quick and simple procedure. I was there for a half an hour total from waiting room to out the door. And I didn't have to deal with driving back from over an hour away and scheduling another appointment after the initial consultation.

Jul 05, 2024

5.0

Dr Fulmer is nothing less than outstanding, totally competent and a credit to the profession . Strong Health Care is fortunate to have her as a member of its staff She is one of of the practitioners and one of the few doctors who give UR Medicine the reputation of being the preferred source of medical treatment in Western New York

Jun 30, 2024

5.0

I have had so many people tell me how awful their ent's have been, and I've been trying to find help since November, I got in fast, was heard, explained options, and the problem was resolved in one office visit in one week from the call. Everyone else was booking months out, wanted to schedule surgeries, etc

Jun 06, 2024

5.0

This was just a 6 month check up on the tubes that were put in my ears. Everything was just fine. [...]

May 30, 2024

4.8

Absolutely believe that Dr. Fulmer has my best interests in mind.

Apr 21, 2024

5.0

Dr. Fulmer under-estimated her capabilities in removing the sloshing liquid in my ears. I still have some congestion but the liquid is gone!

Mar 29, 2024

5.0

Loved the Dr Fulmer

Mar 20, 2024

5.0

I felt so comfortable with Dr Fulmer.

Mar 20, 2024

5.0

Excellent doctor

Mar 07, 2024

5.0

Dr. Fulmer was great - I have had an ongoing issue and needed someone who would listen and check things out to be sure nothing serious and figure out how to manage ongoing.

Feb 05, 2024

Dr Moalem is simply amazing.

Dec 18, 2023