Rapid Response Team Intervenes Before Situations Warrant ‘Code Level’ Care

Over time, most caregivers develop a sort of sixth sense—a trained ability to notice subtle clues and anticipate when a patient might heading for a dangerous turn. And it’s Mark Ott’s job, as he heads up Strong Memorial’s Adult Rapid Response Team, to help staff hone that instinct.

Say Cheese! I’m Your Nurse

Sometimes, it’s the little things that make a big splash—like 5-1600’s decision a couple years back to begin hanging nurses’ snapshots in patients’ rooms.

Job-Specific ICARE Behaviors Crystallize

We continue our zealous work delivering the “ICARE experience” to patients, families and each other.

In fact, over the past several months, we’ve taken significant steps, meeting with distinct job families (e.g., providers, ambulatory patient representatives, nurses, pharmacy techs) and carefully voting on sets of concrete, job-specific behaviors that, done consistently, will deliver an exceptional experience not only to our patients and families but to employees, as well.

In Search of Silence: Noise Reduction Efforts Afoot

Simon and Garfunkel’s “The Sound of Silence” was extremely popular in the mid-1960s--in fact, the song was arguably one of the most iconic of its generation. Today, for hospitals across the country, the “sounds of silence” are just as momentous--they’re one of the figurative gold standards caregivers chase in the quest to achieve higher levels of patient satisfaction.

Leadership-Staff Retreat Offers Big-Picture Perspective

It was only 7:30 a.m., but the room was already pulsing with Black Eyed Peas’ ballad "I Gotta Feeling” as staff sipped coffee and scribbled down answers to trivia questions, eagerly awaiting the start of Strong Memorial’s first ever cross-disciplinary retreat with hospital leadership.