Patient Discharge Lounge Sparks Connections, Frees Up Beds

“Patients end up not wanting to leave.” That’s what Laurel Pye, nurse manager on Strong Memorial Hospital’s Surgical Trauma floor, has noticed about the Patient Discharge Lounge.

Rethinking Surgical Safety

Anticipating surgery is nerve-racking enough for a patient and her family—and that’s without added worries that her operating room team might be feeling frantic in the moments leading up to her procedure. Eager to “slow down” and spend time where it matters most, UR Medicine’s Perioperative faculty and staff have joined forces with their academic medical colleagues from MCIC Vermont, a hospital-owned liability insurer.

URMC Team Helps Nursing Home Referrals Go Electronic, Makes Relics of Fax Machines

It’s electric! Boogie woogie. Over the past year or so, a pioneering team made up of staff from Strong Memorial Hospital, Highland Hospital, Highlands at Brighton, Highlands Living Center, and ePartner planned and implemented the capability to refer patients electronically to nursing homes across Monroe County. Talk about an “Electric Slide”!

‘UPP’ and Running: Care Improvement Program Melds URMC’s Biggest Priorities

Just a month ago, Strong Memorial Hospital rolled out the “Unit-based Performance Program” (UPP), a major initiative that will—by braiding the three together—help inpatient units better coordinate their improvement efforts around 1) patient safety, 2) the ICARE experience, and 3) operational efficiency.

Scores Prove: Hospitalists Paving Way for Better Patient Experience

As chief of URMC’s Division of Hospital Medicine, Andrew Rudmann, M.D., and fellow hospitalists are looking to make the hospital more intelligible, and a little smaller. Their techniques—handing business cards to patients, calling home to “check up” after they’ve left— are certainly creative. More importantly, they’re working.