October 2013

‘UPP’ and Running: Care Improvement Program Melds URMC’s Biggest Priorities

Just a month ago, Strong Memorial Hospital rolled out the “Unit-based Performance Program” (UPP), a major initiative that will—by braiding the three together—help inpatient units better coordinate their improvement efforts around 1) patient safety, 2) the ICARE experience, and 3) operational efficiency.

Curbing Readmissions: Tricky Business, but URMC Named ‘Top Performer’

When it comes to the thorny problem of cutting hospital readmissions rates, a new report cites URMC as a top performer. In early October, leaders from “Best Practices for Better Care”—a patient quality- and safety-improvement initiative quarterbacked by both the University HealthSystem Consortium and the Association of American Medical Colleges—reached out, asking URMC leaders to spill their secrets for success.