Golisano Children's Hospital / Pediatric Behavioral Health & Wellness / Steps for Seeking Help

Steps for Seeking Help

If Your Child is Depressed, Overexcited or Anxious...

Please contact your child’s pediatrician or therapist for guidance. If you receive no answer, call the Crisis Call Line (585) 275-8686 or 211.

Please call the Crisis Call Line (585) 275-8686 or 211. The counselor will help you talk through the situation and offer help.

There are several options that a crisis counselor could provide or recommend for your child.

Phone Support
The crisis line provides interim telephone support after hours or in-between visits with your primary therapist. The therapist will work with your child to support current safety plans. They may recommend a visit to the Brighter Days Pediatric Mental Health Urgent Care Center.
Referral to Doctor or Therapist
If the crisis counselor determines your child is not in an immediate crisis, they could recommend you schedule an appointment with your pediatrician or therapist.
Mobile Crisis Team
The Mobile Crisis Team is a psychiatric emergency team serving anyone within Monroe County. Our team of professionals will conduct a psychiatric evaluation for you or your family in your home, place of employment, school or any other location in Monroe County. The Mobile Crisis service is NOT for anyone at immediate risk of suicide or urgent safety concerns such as overdoses, violence toward others, or medical emergencies.
Comprehensive Psychiatric Emergency Program (CPEP)
The CPEP Emergency Unit is part of the Medical Emergency Department. This unit decides if hospital intervention is needed for the patient, and if so, the patient is admitted to this locked unit. All individuals seen in the CPEP Emergency Unit are evaluated by a psychiatrist, in addition to psychiatric nursing and clinical social work staff members.

Call 911 or go to the emergency department immediately.