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Highland Hospital / Patients & Visitors / Patient and Family Advisory Council

Patient and Family Advisory Council

woman imagePartnering with Patients, Families and Caregivers

The Patient and Family Advisory Council (PFAC) at Highland Hospital is a group of volunteers (current and former patients, family members and caregivers) that works together to advance best practices.  The PFAC collaborates with Highland Hospital employees (clinical, administrative and support) to provide guidance on how to improve the patient and family experience.

Patients and their families are knowledgeable members of the care team and can offer unique perspectives and valuable feedback about their experience at a hospital.

Learn more about what it’s like serving on a PFAC.

What is a patient and family advisor?

A patient and family advisor is someone who:

  • Wants to help improve the quality of our hospital’s care for all patients and family members
  • Gives feedback to the hospital based on his or her own experiences as a patient or family member
  • Helps us plan changes to improve how we take care of patients
  • Works with the hospital on focused projects
  • Volunteers his or her time (usually at least 1 hour and not more than 4 hours per month)

Patient and family advisors provide a voice that represents all patients and families of patients who receive care at Highland Hospital.  
They partner with doctors, nurses, and administrators to help improve the quality of our hospital’s care for all patients and family members.

What do patient and family advisors do?

If you are an advisor for our hospital, you can help us in the following ways:

  • Share your story. Advisors help by talking about their health care experiences with clinicians, staff, and other patients.
  • Participate in discussion groups. Advisors tell us what it’s like to be a patient, or family of a patient, at our hospital  and what we can do to improve.
  • Review or help create educational or informational materials. Advisors help review or create materials like forms, health information handouts, and discharge instructions. Advisors help us make these materials easier for all patients and family members to understand and use.
  • Work on short-term projects. We sometimes ask advisors to partner with us in making improvements  —  for example, helping to plan and design a family resource room. 
  • Serve on a patient and family advisory council. An advisory council discusses and plans changes to improve hospital quality and safety. Members include patients, family members, and hospital staff.

 

More information about being a patient and family advisor:

To get more information about becoming an advisor at Highland Hospital or to find out how to apply:
Call:   (585)341-0677
Email:   PatientRelationsHH@urmc.rochester.edu

 

Join us! 

Together we can work to make our hospital the best it can be!