Canandaigua Medical Group Pediatrics

Canandaigua

Pediatrics

Thompson Health's Pediatricians provide preventive health maintenance for healthy children and medical care for those children who are seriously or chronically ill. From immunizations to monitoring growth and development, from counseling on age-appropriate nutrition to guiding children and families through the potentially tumultuous phases of puberty and adolescence, prevention and health maintenance underscore every patient care interaction. Our Pediatricians work with other medical specialists and midlevel professionals to provide for the health and emotional needs of children.

Pediatricians are concerned with more than just the child’s physical well-being. They are increasingly involved with the prevention, early detection, and management of behavioral, developmental, and functional social problems that affect children and adolescents. Their skilled assessments may uncover depression or anxiety in children, particularly those who are technology-dependent, or whose activity is limited by chronic conditions. With structured evaluation and early intervention, the primary care pediatrician identifies and addresses the developmental and behavioral issues that result from exposure to prevalent psychosocial stressors.

After Hours

Whenever possible, it is important for your child to see their physician. If your child's need is not live-threatening and it is after hours, please call the main phone number where you will be instructed on how to reach the on-call physician. At times, arrangements can be made to see the on-call physician in the Canandaigua office during times other than our regular Saturday morning hours.

Parents/Guardians Kinship Form

Attention Parents/Guardians of Pediatric Patients: If you need to send your child to their appointment with another caregiver, please download and read our policy and authorization form.

Appointments and inquiries can be made in the following ways:

• Call the office.
• Send a note via the Patient Portal, Medent, using your username and password.
• Fill out an online request form.

Your provider will decide whether a telehealth or in-office visit is most appropriate for your situation. Insurance companies are now covering telemedicine (online video) visits to help you maintain access to care during the pandemic.

Fill out the New Patient Registration Form and bring it with your to your appointment.

Appointments are made to reserve a place for you in the schedule. If you cannot keep your appointment, please provide at least 24 hours’ notice. Your appointment may have to be rescheduled if you are late. We recommend making appointments for nurse visits such as allergy injections, having blood drawn, blood pressure checks, etc. You may be charged for missed appointments when advanced cancellation notice is not given.

NYS Guidelines Regarding Portal Access for Minors

There are special considerations regarding the use of the Portal in minors, particularly the unique issues surrounding reproductive health in adolescents and pertinent NY State laws.

A Child (birth to under 12 years old) cannot have access to their own Portal account, but their account can be enabled for proxy access (i.e. “authorized representative”) to be used by their parents or legal guardians. A parent or legal guardian may request access in person at the office. The requesting party must sign a Validation of Parental Relationship form at that time.

Adolescents (age 12 to under 18 years old) may establish their own Portal account. The adolescent themselves must have their Portal account activated in person at their doctor’s office and a separate activation code must be printed and handed directly to the adolescent with instructions that this code is for use only by the adolescent.

Proxy Access for Adolescents (12 to under 18 years old)

Full proxy access for an Adolescent should be established in person through direct contact with the provider’s office. Adolescents must sign a consent form to permit proxy access, including the identification of the proxy. The consent process requires an in-person discussion with staff regarding the risks and benefits of parental access to their Portal account. Proxy access is limited to parents or legal guardians.

Prescription Refills

Talk to your provider about your prescriptions/renewals at the time of your appointment. Make sure the provider prescribes enough medicine to get you through to your next appointment. For exceptions, allow 48–72 hours notice for prescription renewals. Please avoid calling Monday morning for prescription requests. The best time to call is between 10 a.m.–4 p.m., Tuesday–Friday.

When calling in your prescriptions, please have the following information available:

• Name of medication
• Current dose
• How often medication is taken

Billing & Insurance Information

Pay Your Bill Online

To make a payment, take advantage of our Online Bill Pay service.

Discuss Your Bill

Please call (585) 396-6515 to reach our Billing Office staff. Billing office hours are Monday–Friday, 8 a.m.–4:30 p.m.

Financial Policy

The role insurance carriers play in the delivery of patient care is a result of today's rapidly changing healthcare environment. Some insurance companies restrict us in certain ways. Examples of such restrictions include the medications we can prescribe, specialists you may be referred to, and the frequency and type of services we provide to you.

It is always the patient's responsibility to know exactly which services are covered by the insurance plan. If you have questions about your insurance provider's coverage, we encourage you to contact the customer service representative at your insurance company prior to your appointment.

Co-payments are required before seeing a physician or having any laboratory procedures performed in our office. Visa, MasterCard, check, and cash payments are accepted at all the family practice facilities.

If you do have insurance coverage, we will submit the claim to your insurance company. You may receive a bill in the mail reflecting any outstanding balance after insurance has paid on your claim. To remain in good standing, this bill should be paid within 30 days of the invoice date.

If you are uninsured at the time of service, you must pay your bill in full at the time services are rendered. If you have an HMO insurance that does not list one of our physicians as your Primary Care Physician (PCP), you must pay for services at the time of your visit. You may contact your customer service representative at your insurance company to change your PCP.

If you need help applying for insurance, please contact one of our Financial Counseling Team members at (585) 396-6720 or (585) 396-6015.

There are also payment options available for self-pay patients. Please ask the secretary how to arrange for these.

Patient-Centered Medical Homes (PCMH)

All of F.F. Thompson Hospital’s primary care practices are certified Level 3 Patient-Centered Medical Homes, or PCMH. Understand what certified Level 3 Patient-Centered Medical Homes, or PCMH means for you and your family.

Our medical professional teams include physicians, physician assistants, and nurse practitioners.