At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Sarah always makes time for my questions and truly cares and includes me in the treatment of my health

Mar 29, 2025

5.0

I felt very comfortable sharing my issues.

Mar 17, 2025

5.0

Sarah Russell is the most caring and compassionate caregiver I have ever had!

Mar 13, 2025

5.0

Sarah Russell is wonderful

Jan 26, 2025

5.0

Sarah Russell is amazing! She is personable, friendly, knowledgeable, and a great listener. I look forward to my appointments with her because she is just so awesome!

Jan 14, 2025

5.0

Sarah always takes her time and listens to myself as well as my kids and any changes we make together. Great provider!

Dec 03, 2024

5.0

Always a pleasure

Nov 20, 2024

5.0

Sarah Russell is amazing!

Nov 03, 2024

5.0

Sarah Russell ALWAYS provides me with her undivided attention during my appointments. I am grateful she is my provider.

Oct 27, 2024

5.0

Compassionate, professional, knowledgeable, delightful!

Aug 05, 2024

5.0

Sarah Russell is amazing! Funny, real, authentic, helpful & kind.

Mar 19, 2024

5.0

Sarah is as good as they come! I'd recommend her to anyone.

Mar 11, 2024

5.0

Sarah is a wonderful caring provider

Jan 21, 2024

5.0

I had never met Sarah as I usually see Dr. Alling. She was great as is he.

Dec 16, 2023

5.0

Sarah Russell is a very lovely person. She is very warm and friendly and her professionalism is outstanding. I would highly recommend her to anyone, of any age looking for a knowledgeable, caring practitioner

Oct 06, 2023

5.0

Sarah is FANTASTIC. I don't enjoy seeing ANY other provider [...]!!

Aug 30, 2023

5.0

Sarah Russell was wonderful! She spent a lot of time with me and I felt great after my appointment, and will look forward to seeing her next year for my physical! She is great!

Jul 06, 2023

5.0

Sarah is simply the best NP in the practice! She has the best bedside manner! She is friendly, easy to talk to, and really listens to my concerns. I know I can trust her with my health. She is so knowledgeable but is not afraid to ask for help from the MD when she is unsure. I really appreciate her concern for my well-being. I can't say enough great things about Sarah!

Jun 30, 2023

5.0

I have complete trust in Sarah!

Jun 03, 2023

5.0

Sarah Russell is an amazing provider for my daughter! My daughter was diagnosed with Autism at a very young age, and it hasn't been till we started seeing Sarah, that I feel that her overall health (physical, emotional, mental) is being taken care of! Sarah is an asset to our community!

May 26, 2023

Sarah Russell is wonderful. I'm not the best patient and she is very understanding and diplomatic when we meet. I appreciate her willingness to work with me and put up with my no's.

May 10, 2023

5.0

Have every confidence in Sarah!

May 07, 2023

5.0

Sarah is a light in this world that we do not deserve. [...] I am confident in Sarah which is why I continue to come to this organization [...].

Feb 16, 2023

5.0

Best care provider ever.

Jan 21, 2023

Excellent physician, truly understands and values the patient. at the end of the day, you cannot effectively treat a patient's mind, body and soul if you do not see their inherent worth as human beings.

Dec 31, 2022

Sarah Russell is by far the best NP in Internal Medicine! She is so friendly, upbeat, knowledgeable, compassionate, and professional! Sarah is a great listener and you can tell she really cares about you! I cannot recommend her enough! I love Sarah.

Dec 23, 2022

5.0

Sarah is a phenomenal asset to this community. She took the time with my daughter and made us feel like we weren't alone struggling with Autism/Behavioral Concerns. We are so fortunate to have her as our provider!

Dec 19, 2022

5.0

Sarah Russell was excellent. She povided insight to my condition, explaining it in a way that was easy to understand. I will request her for future visits.

Nov 21, 2022

5.0

Sarah Russell is a wonderful kind health care provider. We are lucky to have her!

Sep 24, 2022

5.0

I love Sarah! She makes me feel so comfortable - listens very carefully to me! Asset to the medical group!

Sep 19, 2022

5.0

Sarah has always been a pleasure to deal with. She is very knowledgeable and spends time trying to find the best options for my treatment. I always know I will get the best treatment available to me.

Aug 13, 2022

5.0

Sarah not only makes you feel comfortable but listens to your concerns and is very thorough. She is a very caring professional!

Jun 22, 2022

5.0

Enjoy working with my provider

Mar 29, 2022

5.0

It is always a pleasure to meet with Sarah. She is very knowledgeable and caring.

Mar 04, 2022

5.0

Sarah Russell is the best

Feb 02, 2022