Frequently Asked Questions (FAQ)

Records can be shared through MyChart (sharing) or complete the SH 48 Release Authorization Form.

Medical records can be printed through MyChart or by submitting a completed Patient Access Request Form.

If you are the executor/administrator of the estate, please complete a Patient Access Request Form and provide a copy of the court documentation.

If an executor/administrator has not yet been chosen, please complete a Distributee Certification Form and a Patient Access Request Form.

Please include a copy of the death certificate with the form(s).

Please complete OCA Form 960.

Sickle cell testing is a part of the Newborn Health Screening which may be retained in the patients birth records as long as the birth records are within the 21-year record retention timeframe. To obtain these results through URMC, please submit a request for records to HIM either via the Patient Access Request Form or through the MyChart questionnaire: Request Medical Record Release. Please note: processing times will vary depending on where the patients birth records are located (electronic chart versus physical paper record). If a copy of the results is needed urgently, please visit New York State - Department of Health, Wadsworth Center.

Please note that the sickle cell test can be re-ordered/performed through your primary care provider.

By law, only the adult (age 18 or older) patient or a legally designated representative has the authority to release information contained in a medical record about him/her, regardless of who is paying the bills. Legally designated representatives include court-appointed guardians or others with power of attorney for the patient. For children under age 18, only a parent or a court-appointed guardian may authorize the release of medical information.

The next of kin or the estate's personal representative may request medical records. A copy of the death certificate is required and the identity of the next of kin may be needed. If you are the executor or administrator of the estate, please complete a Patient Access Request Form and provide a copy of the court documentation. If an executor/administrator has not yet been chosen, please complete a Distributee Certification Form and a Patient Access Request Form.

Medical records are retained for 21 years.

Yes, unless parental rights have been severed by the court.

You can provide access to your records to a provider through MyChart (Sharing). Or the health care provider (a physician, nurse practitioner, physical therapist, etc.) who is treating you can request copies of your health information at any time. It may be necessary to verify that this provider is currently treating you. The health care provider should submit a request in writing. In some instances, a signed HIPAA-compliant authorization may be necessary.