At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Give easy to understand instruction

4.9

Spend enough time with you

4.9

Show respect for what you say

5.0

Provider listen carefully to you

4.9

Provider expl in way you understand

4.9

Patient Comments

4.2

Julie comes across as a highly intelligent NP. She Is prepared and takes charge In a kind manner. Please give her a star for me.

Mar 23, 2024

5.0

All is good!

Jan 20, 2024

5.0

Very knowledgeable on my problem

Dec 30, 2023

5.0

Nurse Pum evaluated results of [...] protocol. She was thorough in her analysis, explained recommendation methods for a problem I raised, and was not rushed.

Nov 21, 2023

5.0

Julie is very informative, compassionate and patient.

Apr 30, 2023

5.0

She was excellent and spent so much time explaining things. I left feeling valued as a patient.

Apr 29, 2023

5.0

Julie Pum is fantastic!

Mar 21, 2023

5.0

Julie is the best.

Feb 23, 2023

5.0

Julie Pum is the best medical professional we have EVER encountered.

Feb 14, 2023

3.4

Provider never asked how I felt about medication [...]

Feb 03, 2023

5.0

I really liked this PA and have no problem talking to her because she explains things better than most doctors but with my recent heart conditions I am concerned that my doctor doesn't have the time to see me.

Dec 21, 2022

5.0

Good.

Dec 08, 2022

5.0

We also saw the new NP. She was very empathetic and knowledgeable. They both are wonderful caring providers.

Nov 21, 2022

5.0

Julie Pum is an excellent provider, very knowledgeable, helpful and caring.

Oct 10, 2022

3.5

I went away angry because I was scolded about my BP.

Sep 21, 2022

5.0

I am always confident when I see Julie Pum. She knows her field of work expertly.

Jun 13, 2022

5.0

She went well beyond with help requested

Jun 12, 2022

5.0

Julie Pum has been absolutely wonderful. She has made my recovery from heart attacks and heart surgery rather easy as she is quite informative and I feel very confident and comfortable with her medical skills. She has a great bedside manner.

Jun 08, 2022

5.0

I can't compliment enough Julie Pum on her professionalism, her expertise and care attempting to resolve my health issues. A very, very thorough individual.

May 15, 2022

5.0

Julie D. Pum NP is perfect for her position. She went to great lengths to ensure that I understood all options available for my condition. She discussed possible medications if I couldn't afford the recommended medication. Julie did not rush me in/out.

May 12, 2022

5.0

Care provider expressed enthusiasm about me improving my health. She is upbeat and energetic about her job which I appreciate.

Apr 01, 2022

5.0

Ms. Pum provided a good explanation for me of how the SA and AV nodes interact to regulate my cardiac pulse rate in the presence of chronic atrial fibrillation.

Mar 04, 2022

5.0

I liked the provider very much. She was friendly - explained everything and see me in 6 mos.

Feb 18, 2022