The prospect of finding a replacement following the retirement of our long-time Gift Shop manager, Helen Hess, late last year, seemed daunting, but the stars were aligned. Without skipping a beat, Friends of Strong was able to bring in an equally well-experienced Gift Shop Manager, Luanne Crosby, who comes to us with more than 25 years of retail management experience, including owning her own gift shop for more than 10 years. Take a few minutes with us to get to know her and hear her hopes for the Friends of Strong Gift Shop.