Office Information

Phone Calls

• Routine, non-urgent medical questions: The nurse or dietician will return your call within one or two working days.
• Urgent medical problems: We will return your call the same day.

Prescription/Medication Refills

• Please have your pharmacy call (585) 275-2647 (option #1), Monday through Friday from 8:30 a.m. to 3:00 p.m.

Blood Work/Diagnostic Test Results

• Urgent and abnormal results: we will call you as soon as we have them.
• Normal results: a letter will be sent to the family.

Medical Record and Insurance Updates

• Notify our office if you change to a different primary care or referring provider, or if you change your insurance coverage.
• To protect the privacy of your medical information, we may request an authorization form before disclosing your personal health information.

Procedure Scheduling

• When your procedure is scheduled, you will receive preparation instructions, location, and the date of the procedure.

Scheduling Urgent Appointments

• If your child is ill and needs to be seen urgently, your call will be given to a nurse to assess the situation.