URMC / Employee Assistance Program / News & Events / UR Medicine EAP Blog / February 2017 February 2017 Having More Fun at Work Fun at work improves employee engagement, morale, and productivity, according to numerous research investigations. Fun is not games and jokes, as you might first imagine. Stress Management: Dealing with Difficult People “Dealing with difficult people” is one of the most queried topics in workplace wellness. There are 92 titles on Amazon.com that contain this phrase. Real Power in a Smile If you are on the front line of customer service, you’ve heard it a thousand times—“Smile!” What you may not know is the effect of smiling.