URMC / Employee Assistance Program / News & Events / UR Medicine EAP Blog / February 2017 February 2017 Real Power in a Smile If you are on the front line of customer service, you’ve heard it a thousand times—“Smile!” What you may not know is the effect of smiling. Valentine’s Day Tip: Improving Couple Communication Complaints about a partner being “too controlling” are common in couples counseling. Whether you are too controlling or too passive, each of these behaviors is usually learned in our family of origin.