URMC / Employee Assistance Program / News & Events / UR Medicine EAP Blog / February 2021 February 2021 Your Stress Management "Urgency Kit" Having a stress management urgency kit can be helpful. Read this month’s UR Medicine EAP blog to learn what goes into a stress management urgency kit. New to Customer Service by Phone? Are you new to customer service over the phone? Read this month’s UR Medicine EAP blog to learn tips about how to adjust.