Rochester Internal Medicine Associates

Pittsford - Schottland Family YMCA

Welcome to Rochester Internal Medicine Associates. We are an Internal Medicine Practice providing medical care for adult patients over the age of 19. Our doctors are board certified in Internal Medicine and are faculty members of the University of Rochester School of Medicine and Dentistry.

Since we are part of UR Medicine Primary Care, we work closely with the region's top specialists at UR Medicine.

• Routine physical exams and health screenings
• Sick visits
• Treatment and management of chronic diseases (such as diabetes and high blood pressure)
• Same-day appointments
• Prescribing medication and refills
• Immunizations and flu shots
• Pediatric allergy clinic

The providers in our office see patients by appointment only. Each physician reserves open appointment slots for patients needing urgent care daily. However, most non-urgent visits can be scheduled within one to two weeks of your request, depending on which doctor you see.

If your physician would like for you to see a specialist outside of our office for a consultation or a test of any kind, the secretary will give you the complete name, address, and telephone number of the facility that you have been referred to so you can make your own appointment that fits into your schedule. In urgent, isolated cases the secretary will make outside office appointments for patients.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

If your physician needs to fill out a form for you, please make certain that the entire patient portion has been filled out and that a return envelope or complete instructions are available as to where our office needs to send or fax the form. Please allow our office at least 48 hours to complete any form.

Each patient call is important to us. In order to efficiently answer the calls, appropriate information may need to be gathered for the physician before a return call is made. This may take some time, so please do not continue to call to ensure that your physician has your message. On a regular basis, calls

First Time Patients

• Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
• To save time, fill out our new patient form and bring it with you.
• Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
• If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.

What to Bring

• Your medical and drug insurance cards.
• A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
• Check to see which prescription refills you may need so we can provide them for you at the time of your visit.

Prescription Refills

Please allow 48 hours for all prescription refills. Call your pharmacy and ask them to transmit the refill request to us electronically or fax the refill request to us at (585) 424-2788. The pharmacy will provide us with all the information needed to refill your prescription.

Emergencies/Hospitalizations

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.

Most insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services. If you require hospitalization, our doctors admit patients to Strong Memorial Hospital. Your physician will follow you providing your medical care while you are in the hospital.

Billing

Rochester Internal Medicine Associates is part of Strong Memorial Hospital. Because of that, you may receive two separate bills for your care–one from Strong Memorial Hospital and one from your provider.

That is so because Medicare requires us to file two claims with them each time we see a patient. Medicare Part A covers your visit to this hospital facility, and Medicare Part B covers the professional services of the physician/provider who provides your treatment. Therefore, you may receive two separate bills to satisfy your coinsurance payment and deductible responsibilities.

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Pay a Bill.

You will be billed for any services not covered by your insurance company.

If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.

Insurance

We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance to individuals who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.