URMC / Employee Assistance Program / News & Events / UR Medicine EAP Blog Stress Management: Dealing with Difficult People “Dealing with difficult people” is one of the most queried topics in workplace wellness. There are 92 titles on Amazon.com that contain this phrase. Real Power in a Smile If you are on the front line of customer service, you’ve heard it a thousand times—“Smile!” What you may not know is the effect of smiling. Hidden Opportunities for Managing Stress Many factors can contribute to workplace stress. Some may be out of your awareness. Discover them with a guided approach. When January’s Bills Come Due Don’t panic about January’s payment-due notices from your holiday spending. Instead, get deliberate and determined about knocking them off fast. First...11121314