Dealing with Difficult Situations at Work

Difficult situations at work—major errors, sudden change, conflicts, and emotional meltdowns—affect every workplace.

Learn to Be More Attentive

The ability to focus (or be attentive) is a powerful skill. It’s a key to high productivity, but it’s also a difficult skill to master because it requires fighting distractions, which are always “here and now.”

How to Prepare a Winning Report

If it hasn’t happened yet, someday you may be asked to write a report at work for your boss. If you are not a report-writing guru, you might wonder how it should look.

How to Up Your Team Skills

Showing up, pitching in, being timely, and communicating well are all part of being on a team. But here are five essential roles you may not have considered. 

Mindful Communication: Should You Text or Call?

Fast communication is not always meaningful and effective. So, should you pick up the phone or meet in person to discuss that important issue with your coworker, colleague, boss, or customer? It could make a difference in your getting the job, smoothing over a conflict, explaining a mistake, or getting the sale. This is called “mindful communication”-- choosing the right communication method. That might be text, but be mindful about it. Communication “tools” include voice, tone, appearance, and nonverbal behaviors. These resources—and those of your counterpart—may be what deliver your goal. The meaning of your communication is found in the response you get back. If it is not what you want, switch methods.